top of page

Right of Withdrawal

Consumers have a fourteen-day right of withdrawal.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, you must inform us (Noke GmbH, Philipp-Reis-Straße 4, 46397 Bocholt,, Phone: +49 151 151 00800) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Delivery Address for returning goods:
Noke GmbH, c./o. JBS, Celler Str. 60, Visselhoevede 27374, Germany

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including the costs of delivery (except the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and, in any event, not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the goods' nature, characteristics, and functioning.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of goods liable to deteriorate or expire rapidly.

  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

  • Contracts for the supply of sealed audio or video recordings or sealed computer software unsealed after delivery.


Withdrawal Form

If you want to withdraw from the contract, please complete this form and return the form.

– To Noke GmbH, Philipp-Reis-Straße 4, 46397 Bocholt,

– I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)

– Ordered on ()/received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.

Withdrawal Information was created with the Trusted Shops Legal Text Generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.

bottom of page